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| Important Information |
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Dear Partner,
Abreu online team is constantly monitoring the situation and the evolution of Covid-19, the changes and new restrictions applied by governments worldwide, hotels reopening and closures, quarantines, PCR tests, etc.
Our Operations, Product and Commercial teams are in constant contact with all affected suppliers and clients.
With this in mind, Abreu online requests your attention towards the management of your bookings:
We won’t cancel any reservation in a proactive way, it will be your responsibility to cancel it before check in and within free cancelation deadlines.
By the non-cancelation, we assume services have been consumed and therefore the cancellation terms and policies reported at time of confirmation of each reservation, shall apply.
Nowadays, travellers are knowledgeable and aware of the current situation, of the uncertainties, restrictions and cancellation policies that apply, so we will not be establishing Force Majeure reasons and any cancellation request will need to be analysed in a case-by-case basis.
If tourists don’t arrive to their destinations/hotels, Abreu online will ask you to prove this in order to try to waive any charges – but these are not guaranteed.
Furthermore, due to Governments' restrictions, some services/facilities at the hotels may not be operational. We do apologize for the inconvenience this may cause; however we will not accept any claims for these exceptional situations as they are beyond Abreu online’ s control.
Thank you |
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UK | USA: +351 21 415 60 75 |
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